Shipping & Returns Policy

Shipping & Returns Policy

Shipping

• Processing Time: 1–2 business days

• Delivery Area: All countries within Europe and UK

• Carriers: We use major European couriers to ensure fast, reliable delivery

• Tracking: Available on all orders

Returns & Refunds

• Matcha & Consumables: Cannot be returned unless damaged upon arrival. Please contact us within 48 hours of delivery with a photo to request a replacement or refund.

• Accessories & Non-Food Items: Returnable within 14 days if unused, undamaged, and not purchased with a discount. Buyer is responsible for return shipping costs.

• Refunds: Processed back to the original payment method once we receive and inspect the returned item.

Contact

For return requests, email us at info@miyakamatcha.com